Legal

Privacy Policy

Last updated: 03 June 2026

1. Who We Are

ZambiaWide is a product of BIT Zambia, located at Goldman House Properties, Lusaka, Zambia. When this policy refers to "ZambiaWide", "we", "us", or "our", it means BIT Zambia. You can reach us at info@zambiawide.com or by phone at +260 764 001 551.

2. Information We Collect

We collect information you provide directly to us and information generated as you use the platform.

Account information

Name, email address, phone number, and password when you register.

Business profile information

Company name, description, city, contact details, logo, and documents submitted for verification.

Transaction information

Payment records, subscription status, and payment reference numbers. We do not store card details — payments are processed by our gateway partner (Flutterwave).

Usage information

Pages visited, search queries, profile views, and actions taken on the platform.

Communications

Inquiries submitted through the platform, review content, and messages sent to our support team.

3. How We Use Your Information

  • To create and manage your account and company profile.
  • To process payments and send receipts.
  • To display your business listing to potential customers.
  • To send you transactional emails (inquiry notifications, subscription confirmations, claim decisions).
  • To improve platform features and fix issues.
  • To verify provider identities and credentials.
  • To enforce our Terms of Use and prevent abuse.

4. Information We Share

We do not sell your personal information. We share information only in the following circumstances:

  • With other users: Provider business profiles (name, city, contact details on paid plans, reviews) are publicly visible on the platform.
  • With payment processors: Your email, name, and transaction amount are shared with Flutterwave to process payments.
  • When required by law: We may disclose information in response to a valid legal request.

5. Data Retention

We retain your account information for as long as your account is active. If you close your account, we will delete your personal data within 90 days, except where we are required to retain it for legal or financial compliance purposes (such as payment records, which we retain for 7 years).

6. Cookies

We use session cookies to keep you logged in. We do not use third-party tracking or advertising cookies. Analytics, if any, are self-hosted and do not share data with third parties.

7. Security

We use industry-standard measures to protect your data, including HTTPS encryption, hashed passwords, and access controls. No system is perfectly secure — if you suspect unauthorised access to your account, contact us immediately at info@zambiawide.com.

8. Your Rights

You may at any time:

  • Access and update your account information from your profile page.
  • Request a copy of your personal data by emailing us.
  • Request deletion of your account and associated data.
  • Opt out of non-transactional emails.

9. Children

ZambiaWide is not directed at children under 18. We do not knowingly collect personal information from anyone under 18.

10. Changes to This Policy

We may update this policy from time to time. We will notify registered users of material changes by email or via an in-platform notice. Continued use of the platform after changes constitutes acceptance of the updated policy.

11. Contact

Questions about this policy? Contact us:
BIT Zambia — Goldman House Properties, Lusaka, Zambia
info@zambiawide.com · +260 764 001 551